Lifetime Warranty

Customers who purchase the Lifetime Warranty & Free Replacement option at checkout receive extended coverage for their product, subject to the following terms:

Coverage

• Covers manufacturing defects and functional failures that occur during normal use of the product.

• Covers free replacement of the product if deemed defective under warranty.

Exclusions

This warranty does not cover:

• Damage caused by misuse, neglect, accidents, or unauthorized modifications.

• Cosmetic wear-and-tear that does not affect product performance.

• Loss or theft of the product.

Duration

• “Lifetime” refers to the lifetime of the original purchaser’s ownership of the product.

• Warranty is non-transferable and applies only to the original order.

Conditions

• The warranty must be purchased at the time of product checkout.

• A valid proof of purchase from Neurogena.us is required for all claims.

How to Claim

1. Contact us at info@neurogena.us.

2. Our support team will review your claim and, if approved, provide a prepaid return shipping label.

3. Upon receipt and verification, a free replacement product will be shipped to you.

Processing Time

• Warranty claims are typically processed within 5–10 business days.