Refund policy
At Neurogena, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 60-day refund policy from the date of purchase.
Eligibility for Refund
To qualify for a refund, the following conditions must be met:
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The item must be returned in its original, undamaged condition.
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All original packaging and accessories must be included.
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A receipt or proof of purchase must be provided.
How to Start a Return
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Submit your return request through our Return Portal or by contacting us at info@neurogena.us.
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Our customer service team will issue you a Return Merchandise Authorization (RMA) number and provide a prepaid shipping label.
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Print and attach the prepaid shipping label to your package, include your RMA number inside, and drop it off at the carrier location specified.
⚠️ Please note: Unauthorized returns without an RMA number may not be accepted.
Return Shipping
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Neurogena will provide a prepaid return shipping label.
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Original shipping fees (if any) are non-refundable.
Refunds
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Once your return is received and inspected, we will notify you by email.
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Approved refunds will be issued to your original payment method within 5–10 business days.
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If your bank or card issuer requires additional time, processing may take longer.
Important Notes
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This policy applies only to products purchased directly from Neurogena.us.
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Items damaged due to misuse, neglect, or non-Neurogena handling are not eligible for refund.
