Shipping and Delivery
At Neurogena.us, we offer reliable worldwide shipping on all products purchased through our website.
Order Processing
All orders are processed and prepared for shipment within 24–48 business hours.
Shipping Origin
Orders are shipped from our USA warehouse whenever stock is available. If an item is temporarily out of stock in the USA, your order may be dispatched from one of our international fulfillment centers located in Canada, Europe, or Asia, depending on which location is closest to your delivery address. This allows us to ensure efficient and reliable delivery.
Courier Contact
Once your order has been shipped, the courier may contact you via phone call or SMS to arrange delivery. If you are unavailable at the time of delivery, you may reschedule directly with the courier.
Delivery Times
Delivery times may vary depending on your location and external factors such as customs processing. During periods of high shipping volume, please allow an additional 1–3 business days for delivery.
Shipping Rates & Delivery Times
Shipping costs are calculated automatically at checkout and depend on your delivery address and local carrier rates.
| Location | Estimated Delivery Time |
|---|---|
| United States | 5–10 business days |
| International* | 6–11 business days |
Worldwide Shipping
We ship worldwide, except to countries and regions subject to international shipping restrictions and sanctions.
Restricted Countries & Regions
At this time, we do not ship to the following destinations:
- North Korea (DPRK)
- Iran
- Syria
- Cuba
- Russia
- Belarus
- Crimea region (Ukraine)
- Donetsk region (Ukraine)
- Luhansk region (Ukraine)
Orders placed with shipping addresses in these countries or regions will be automatically canceled and fully refunded.
Tracking Information
Once your order has been dispatched, you will receive a tracking number via email, allowing you to monitor your shipment at every stage of delivery.
Delivery Availability
Delivery availability may vary depending on the destination country. If we are unable to ship to your location, our support team will contact you directly to provide assistance.
